All orders are shipped directly from our fulfillment center in Asia.
We work with trusted international logistics partners to deliver orders worldwide.

Estimated delivery time is 7–15 business days after dispatch.
Delivery times may vary depending on destination, customs clearance, and local postal services.

Orders are typically processed within 2–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email.

Yes. Once your order ships, a tracking number will be provided via email.
Tracking updates may take a few days to appear after dispatch.

International shipments often experience a delay between dispatch and the first tracking update, especially during customs processing.
This is normal and does not indicate an issue with your order.

Depending on your country’s regulations, customs duties or import taxes may apply.
These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

If your order has not yet been shipped, please contact us as soon as possible.
Once an order has been dispatched, we are unable to change the shipping address.

Occasional delays may occur due to customs inspections, weather conditions, or local delivery issues.
If your package has not arrived after 20 business days, please contact our support team for assistance.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

If your tracking status shows “delivered” but you have not received the package, please first check with your local carrier or neighbors.
If the issue persists, contact our support team and we will assist in investigating.

Please ensure your shipping address is accurate and complete.
If a package is returned due to incorrect or incomplete address information, additional shipping fees may apply for reshipment.

If a package is confirmed lost during transit, we will work with our logistics partners to resolve the issue.
Depending on the situation, a replacement or refund may be offered.

We use natural materials, including crystals and gemstones.
As with all natural materials, variations in color, texture, or pattern may occur.

No. Natural variations are part of the material’s character and make each piece subtly unique.

Gold–plated jewelry may naturally show signs of wear over time, depending on usage and care.
This is a normal characteristic of plated finishes and does not indicate a defect.

To maintain the finish, we recommend avoiding prolonged contact with water, chemicals, or perfumes.
When not worn, store your jewelry in a dry, soft-lined space.

Please refer to our Returns & Exchanges page for detailed information.
If you have questions, feel free to contact our support team.

You can reach us at [customercare@kismerene.com].
We aim to respond within 1–2 business days.