Shipping policy

 

Order Processing Time

We aim to ship all orders as quickly as possible.

Orders are typically processed and dispatched within 1–2 business days, provided all items are in stock. In rare cases where an item requires additional preparation, processing may take up to 5 business days.

During peak periods, such as new product launches or holidays, processing times may be slightly extended. We appreciate your patience during these times.

Once your order has been handed over to the shipping carrier, a tracking number will be provided, and the shipment will be outside of our direct control.

Shipping Origin & Delivery Time

All Kismerene orders are shipped from our fulfillment warehouse in Mainland China.

Estimated delivery time is 5–15 business days, depending on your destination, customs processing, and local carrier operations. Please note that delivery times are estimates and not guaranteed.

Shipping delays caused by customs clearance, weather conditions, or local courier operations are beyond our control and do not qualify for order cancellation or refund.

International Shipping

Kismerene ships to most countries worldwide. However, certain products or destinations may be subject to shipping restrictions based on local regulations.

We recommend ensuring that your shipping address is complete and accurate before placing your order. Orders returned due to incorrect or incomplete address information may incur additional shipping costs and are not eligible for free reshipment or refund.

 

Duties, Taxes & Customs Fees

For international shipments, import duties, taxes, and customs fees may apply depending on your country or region.

Most Kismerene orders are shipped using duty-paid (DDP) services.
This means that in most cases, no additional customs fees are required upon delivery, and your package will arrive without extra payment or action needed from you.

However, please note that:

  • Import duties, taxes, and customs fees (if applicable) are determined by local customs authorities

  • These charges are not included in the product price or standard shipping cost unless explicitly stated

  • In rare cases where customs fees are imposed, they are the sole responsibility of the customer

Kismerene is not responsible for any customs duties, taxes, or fees imposed by local authorities during or after shipment.

For the most accurate and up-to-date information, we recommend contacting your local customs office prior to placing an order.

If you have any questions regarding international shipping or customs-related concerns, please contact our Customer Care team at customercare@kismerene.com before completing your purchase.

Tracking & Delivery Issues

Once a package is marked as shipped, we are unable to change the delivery address.

If tracking information shows your order as delivered but you have not received it, please contact your local carrier first. We will assist with inquiries where possible; however, refunds or replacements are subject to carrier confirmation and are not guaranteed.